Thanks to Linguistics Research Digest for pointing me toward a recent study showing that men and women use different writing styles (word choices and sentence structures). This is significant for a couple of reasons. First, the differences have been documented in speech rather than writing prior to this research. Second, and most importantly, the female…
If you need to make business case for creating higher quality documents in your workplace, check out the cost calculators from Eclectic. You can calculate the daily and annual costs of ineffective emails. the cost of creating a specific document. the annual cost for you to write documents. It’s worth reminding you of two other resources for making…
Check it out. The Center for Plain Language just released this 2013 report card for plain writing done by federal agencies. Details are available from their website. Two related media articles appear below. Sure makes me wonder what’s different in the USDA (Dept of Agriculture) and the DOL (Dept of Labor). Related articles The Worst…
I recently discovered Leslie O’Flahavan’s Writing Matters blog and thought I’d share her analysis of some bad writing. Follow the link to see how she re-wrote the email. I look forward to reading more of Leslie’s work. Text of Customer Service Email Leslie Explains Why This is Bad Customer Service Writing Click on the Links for…
One of my colleagues recently asked me for resources on writing white papers for a corporate friend who is confident in his ability to write short recommendation reports, but believes longer ones — white papers — are increasingly important for corporate success although he hasn’t had experience writing them. I was most familiar with white papers…
About a year ago, I posted Kitty, ABC, and beautiful locations when I learned that the Association for Business Communication (ABC) chose me as the winner of the Kitty O. Locker Outstanding Researcher Award. I’ve just returned from New Orleans where I attended the ABC’s annual convention and had the privilege of addressing the convention audience in a plenary address titled “What is outstanding…
I’ve said before that advice to ban the passive voice counts as a platitude. A recently published study corroborates my point. The authors of that study wrote, [Advice to ban the passive voice] implies that the active and passive voice can be used interchangeably and, where grammatically possible, the active voice should always be favoured. Their results show…
. . . to understand what influences writing quality in the workplace. Everyone has an opinion. And it usually focuses on blaming someone else. The public, through their legislators, blames educators. Educators blame legislators. Or businesses. And businesses blame both. What truly happens? I mentioned my interest in this topic a year ago in Why…
Rarely. That’s how often you should delay when writing to readers from Western cultures. Our attention span is short. We value efficiency. We want to know your bottom line first. Then we’ll decide whether to keep reading. (I’m assuming your goal is to communicate a point clearly to your audience.) But telling you it’s rarely…
TEDEd brings us short lessons on many subjects. There are currently eight lessons in the TEDEd Playing with Language series. That’s where I found one called How did English Evolve that explains why some words are less “plain” than others. So I flipped it to create my own lesson related to plain language. (It’s a very simple process.)…