Customer message, Instructions
Non-sensitive correspondence, Organizing Content, Sensitive correspondence
You want to explain first. But should you keep readers waiting for your point?
Crafting a Genre, Meeting minutes
Minutes or notes? Why and how to create a meeting record
Crafting a Genre, Executive summary
What’s “executive” about an executive summary?
Being Strategic, Focusing on Process
Save time and avoid frustration during content collaborations
Focusing on Readers & Writers, Managing Style
Style Standards for Technical Writing
Grades for content quality from federal agencies
Dr. Kim's Philosophy, Managing Style, Mastering Mechanics
Shibboleths & White Shoes: 5 Lessons for Editors
Editors insure [ensure] content matches audience readiness for it
