ABC

Readers label you based on your style

I’m in Seattle at the Association for Business Communication conference. Erin Kane and I will present “Reader Perception of Workplace-Writer Attributes” this afternoon. (Our fellow researchers, Nicole Amare and Alan Manning couldn’t make the trip.) We had more than 600 working adults in the US tell us whether they preferred the more plain or less…

5-paragraph them by Boynton

Does essay writing help you succeed as a writer at work?

Today’s post is in honor of the National Day on Writing. U.S. students spend years writing essays. They believe they know how to write. (And also often believe that writing is meaningless.) What they do not know is that different rhetorical contexts (different goals, audiences, content) give rise to different ways of organizing and presenting information in effective written messages.…

multiple perspectives whole

Plain language requires attention to the process

The first three parts of my series on defining plain language focused on the three aspects of the rhetorical triangle: (1) textual elements like style and organization, (2) reader outcomes like comprehension and usability, and (3) writer outcomes like organizational costs and benefits. To overcome the limitations of any one of those aspects when considered alone,…

multiple perspectives wall

Plain language requires attention to the text

To celebrate International Plain Language Day, I’m republishing a four-part series in which I defined “plain language” a couple of years ago. Part three was accidentally published last night. [sigh] Here’s part one. Perhaps the most obvious way to define plain language is to focus on the words a writer chooses. For instance, a common proscription…

document review

Read. Then write.

One of the most important things any teacher or manager can do to help novices become pro writers is to discuss sample messages with them. Reading thoughtfully precedes writing successfully! The key to thoughtful reading is discussing the sample message in sufficient, relevant detail and connecting those details to future messages the writer will create.** Here are…