This post follows up on some conversation about the meaning of “specialist” after my On Being a Writing Specialist a few days ago. I had always used “specialist” and “pro” and “expert” interchangeably. That will change now that I’ve done some more reading and reflecting. I knew I would have to define what I mean by “pro”…
I have used the term “genre” — even in the titles of a few blog posts — a number of times. But I realized a couple of days ago that I have never explicitly defined the concept here. My bad! Most people are familiar with the word’s use in the context of music. If you use…
[Updated September 7, 2012] What do you think makes a writing specialist professional want to tear out [thanks, Joyce] her hair? Subject-verb disagreement? No. Business reports with double-spaced text? No. Plagiarism? Not really. Students who write emails to pros in text-message style? OK, maybe a little. But the REAL frustration is the widespread incompetence of people who…
One of the most important things any teacher or manager can do to help amateurs become pro writers is to discuss sample messages with them. The key here is discussing the sample message in sufficient, relevant detail and connecting those details to future messages the writer will create.** Here are the guidelines I’ve provided before to those introducing…
Motivated Grammar provided an excellent discussion of word choice — specifically confusing homophones (like “your” and “you’re”).
Our US celebration of Labor Day today made me reflect on the idea of work — especially work that qualifies as “labor.” At thirteen, I got my first job for an employer outside my family. For a few weeks in the summer of 1973, I worked with some of my friends detasseling corn for a seed company in Fremont,…
Anyone who avoids full responsibility after making a mistake counts as an amateur in my book. This past week, my students discussed the purpose and effectiveness of a letter from a publications manager to a group of volunteer editors. The consensus was that it effectively informed readers about the reasons for performance issues in the manager’s area, as well as plans to address them in the…
In getting ready for my leadership communication class tonight, I have been thinking about power. After all, leadership implies power. Most management researchers differentiate among different bases of social power: Legitimate power (position, reciprocity, equity, & dependence) Reward power (personal & impersonal) Coercive power (personal & impersonal) Informational power (direct & indirect) Expert power (positive…
Whew! The beginning of the academic year has kept me fully occupied this past week. I wanted to take time to share a few good discussions I’ve been reading about constructing graphs. Check out Nigel Lewis at Capgemini’s Business Analytic’s blog for some good examples of scale issues (as discussed in my Video Tutorial on Graphics). And Naomi…
I’ve heard a few folks complaining about automated messages — thank-you emails to be specific. In Auto-politeness, revisited, one of The Economist’s Johnson bloggers wrote, Thanking is a real human response to a real event; I don’t know if it can be outsourced to a machine. Here is a personal example from a while back….