Amateurs suffer from too much AND too little knowledge

Photo Credit: ...-Wink-... via Compfight cc

Photo Credit: …-Wink-… via Compfight cc

It’s a conundrum. Do amateurs struggle to write successfully in the workplace because they have too much or too little knowledge? The answer is “yes.” Here’s what I mean.

Amateurs suffer from too much knowledge about their message. In the workplace, it’s commonplace for writers to have more information than their readers. I mean . . . That’s why they are writing in the first place. (As I’ve said many times before, this situation is reversed in most student writing. And that creates a transition challenge when those former students enter the workforce.)

Psychologist and linguist, Steven Pinker talked about this when he spoke at Harvard’s regularly scheduled “Harvard Writers at Work Lecture Series” last fall. You can read about his talk in the Harvard Gazette. Here’s an excerpt:

Why is it so difficult to write well? Pinker described the primary culprit as “the curse of knowledge,” which he defined as “the failure to understand that other people don’t know what we know.” Pinker recommended a few methods to “exorcise” this curse, including “remember it as a handicap to overcome” and “show a draft [of your writing] to a representative reader” to see if it’s comprehensible. If it’s not, revise for clarity.

Good advice.

But amateurs also suffer from too little knowledge about the role of emotion — especially as it relates to their workplace readers — in communication. I’m talking about emotional intelligence (EI). Mayer & Salovey’s four branch model of EI involves the abilities to:

  1. accurately perceive emotions in oneself and others
  2. use emotions to facilitate thinking
  3. understand emotional meanings, and
  4. manage emotions

I believe these abilities are especially lacking in amateur workplace writers, who don’t often perceive how readers will respond to their message, which means they can’t use those predicted perceptions to guide their plans for crafting a written message.

I was surprised to locate little research in this area. One experimental study of students writing in English as a foreign language did find that explicit attention to developing emotional intelligence in the classroom resulted in greater language fluency and relevance (Pishghadam’s “Emotional and Verbal Intelligences in Language Learning” in the 2009 volume of Iranian Journal of Language Studies).

Sounds like an area that deserves some attention . . .

5 thoughts on “Amateurs suffer from too much AND too little knowledge

  1. What does this have to do with being an amateur or a pro? If you know these you know them; if you don’t know these, you don’t, even if you are professional writer.
    A marketing professional is probably not exactly a pro as far as writing is concerned, but they *should* know these things. As should a graphic designer, whether they be even properly trained or not.

    • Please see how I’ve defined these terms at https://proswrite.com/2012/09/13/who-deserves-to-be-called-a-pro/. Here’s the short version:

      “Pro Writer” refers to people who have been writing in the workplace for something like five years, know all of the basics, and are comfortable creating messages as a key element in complex projects. People in their work group come to them with questions about writing. There are probably no more than 10,000 pro writers in the world and several levels of expertise higher than this.

      • I don’t think that works out. If this is the definition, then the number of pro writers must be larger than 10,000, as the person in question does not need to be in the writing profession to quality; they merely need to have writing as a main part of their work. There are professions (and even non-professions) that requires near-constant writing.

  2. Sorry, I meant “qualify,” not “quality.” I wished this blogging platform allowed edits for accidental typos…

  3. Hello there! I could have sworn I’ve been
    to this site before but after reading through some of the post I realized it’s new to
    me. Nonetheless, I’m definitely glad I found it and I’ll
    be book-marking and checking back frequently!

    chaussure homme louboutin

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s