The Center for Plain Language just released their 2014 Federal Plain Language Report Card. Highest grades went to Homeland Security, Securities and Exchange Commission, and Social Security Administration. In their white paper, they note that the quality of writing within the US federal government is improving. • 16 out of 22 departments improved over last year’s grades….
My colleague, Burcu, sent me the link to this recent Forbes piece by Liz Ryan on why people writing things like as per my message and it has come to my attention. It’s a good read so I tweeted about it. If you missed it, here's a good explanation from @forbes for why people write zombie…
I think so. At least this email from the lead writer at Pinterest to all company employees supports the connection. It is too good not to share. (See my series on what plain language is for background.) Because of my current research on workplace writing quality, I’ve been thinking about how to capture the qualities of organizations…
Calling all word nerds! For some Friday fun, try the Macmillan Red Words Game, which tests your awareness of English word frequency. It’s not as easy as you might think. After a couple of tries, my highest score was 195. Can you beat it? Along the same lines, Roberto Trotta has written an interesting book. From the…
To Be Clear, SEC Reviewers Want Filings in Plain English, Period” from the Wall Street Journal will help you make your case. Let me highlight a few of their examples of SEC (Securities and Exchange Commission) responses to the filing documents companies have submitted for review. In case these documents are unfamiliar to you, here’s how Wikipedia describes them:…
Not very. I read about some interesting research last spring and meant to write more about it then. Here’s the bottom line. The researchers evaluated 9 of the most commonly used formulas. Here’s how Willingham summarizes their findings: All of the readability formulas were more accurate for higher ability than lower ability students. But only one—the…
If your brain isn’t too tired yet, check out this quiz from the Washington Examiner and do your best to translate statements from the current and former Federal Reserve Chair(wo)man into plain language. Somehow I got 5 out of 5. It was sheer luck! If this jargon was used only with other economists, it would be…
Which should you write: “Jane is an adequate team member” or “Jane is an OK team member”? The adjectives in the two options are synonyms. So how do you choose? Are you wondering about “OK” in a written message at work? Here’s a list of readers’ attributions made about writers based on a choice to use one of two different…
Readers understand a message better when writers use explicit signals of what they want readers to get out of a document. Transitions like “unfortunately” are one type of explicit signal. (Headings are another — see Think long-term and be kind to readers with well-formatted documents.) In fact, transitions are also sometimes called logical connectives. Maybe that makes…
It’s something of a paradox. But the space you leave blank in your documents matters. Compare these two forms discussed in an article about the importance of white space by the Nielsen Norman Group. (They help clients make users of their websites, applications, and products happier.) As the article says, The recreated Walgreens.com registration form (right) is…