Focusing on Readers & Writers

Email and your reputation

October 23, 2014 — 3 Comments

White paper

What have we learned about information design in white papers?

September 15, 2014 — 0 Comments

Organizing Content, Recommendation report, Web form

Think long-term and be kind to readers with well-formatted documents

July 25, 2014 — 0 Comments

Focusing on Process

If content is king, then usability is queen

March 19, 2014 — 0 Comments

Crafting a Genre, White paper

What (else) do we know about writing white papers?

January 17, 2014 — 0 Comments

Managing Style, Organizing Content

Unexpected results of research on format and parallelism

December 3, 2013 — 8 Comments

Customer message, Focusing on Text Elements

A good example of bad customer service writing

November 14, 2013 — 3 Comments

Focusing on Readers & Writers, Organizing Content

What do your format choices mean to readers?

August 5, 2013 — 12 Comments

Crafting a Genre, Organizing Content

Use The Rule of Thirds To Help Your PowerPoint

July 28, 2013 — 0 Comments

Being Strategic, Focusing on Readers & Writers, Organizing Content

Want satisfied workplace readers? Give them an efficient reading experience

June 29, 2013 — 1 Comment