I don’t know people who read at work for fun. They read because they need help doing their jobs. That means they’re looking for documents they can USE. Few things make a document more usable than format. (I’m talking about white space, typography, etc.) Revising Professional Writing devotes a chapter to this topic. I’ve been using short…
Amateurs write workplace documents as if they were some version of a five-paragraph essay. It’s one consequence of using literature teachers to teach writing in the US. Our students do not learn that different rhetorical contexts (different goals, audiences, messages) give rise to different ways of organizing and presenting information in a document. That’s called genre awareness. Let me…
I’ve been talking about the role of writing for professionals for nearly 25 years. My “talk” has always taken place in a university classroom or an academic journal. I’m not ready to stop talking in those contexts, but I am tired of their constraints. So why not talk with fewer (or at least different) constraints here? There are things…