I like to highlight best practices in writing for the workplace when I see them. Here’s a terrific example. This morning, Judy Knighton posted Listen to your readers! at Write, “a professional services firm that helps government and business organisations create clear, reader-friendly communications” located in New Zealand. I’ve written about audience analysis and posted a video tutorial on…
I recommend Gavin’s post about pie charts — especially for his “makeover”! Related articles I give up, I am embracing pie charts (simplystatistics.org)
Last week I said I wanted to understand the obstacles to widespread adoption of plain language. This post will explore organizational willingness. I wrote earlier that I intend to study this topic in detail next fall. But, to make the best use of my time, I’d love to hear from those who have been involved in plain language…
My name is Tucker Burke and I am a senior at the University of Alabama, majoring in Management Information Systems. I will be graduating in May before I begin my career at Ernst & Young in Nashville, TN. As a part of my education, I have been working to complete a specialization in Management Communication,…
We use language to communicate content. But we also use it to manage social relations. And we have to do both within the same message. Watch this 10-minute RSA Animate video of Steven Pinker‘s Language as a Window into Human Nature to explore this topic. The need to manage social relations explains why plain language, although…
The ability to communicate clear messages in writing is critical for the success of individuals in the workplace and the organizations they represent — though I have argued that plain language is only one of the communication strategies a pro must master. There are gads of folks who condemn business and government for creating ineffective documents and who advocate clear…
This week in my class, we begin discussing strategies and tactics for effective leadership communication. The TILL System builds on research in linguistic politeness, identifying four strategies as shown in the figure above. The strategies differ in the degree of clarity with which they deliver a message. Because efficiency is so highly valued in Western cultures…
Is your work highly routine? If so, this post won’t provide much of value because you probably spend little time in meetings. But, if you are constantly dealing with new, messy, issues alongside your co-workers or clients, read on. This post is the first in a series I am planning on different workplace genres. I’m starting with…
My students have demonstrated they understand how to identify the rhetorical context of management messages at this point. (I hope to have a couple of guest posts based on their first exam in a few days.) Now we start analyzing the linguistic details of communication behavior. Last week, I introduced them to some concepts from linguistic pragmatics…
Hello! My name is Derek Longenecker, and I am an undergraduate in the University of Alabama MIS (Management Information Systems) program. I am entering a new phase in my life as I graduate this December, so I took Leadership Communication (MGT 422) and will complete the Management Communication Specialization to better prepare myself for communication…