Focusing on Readers & Writers Thinking and Interacting Like a Leader ebook released today August 14, 2015 — 4 Comments
Customer message, Managing Style Control your tone to avoid negative attention from readers July 14, 2014 — 0 Comments
Crafting a Genre, Non-sensitive correspondence, Organizing Content Cut your email into three chunks for better digestion December 16, 2013 — 1 Comment
Customer message, Focusing on Text Elements A good example of bad customer service writing November 14, 2013 — 3 Comments