Tag: Tone

Focusing on Readers & Writers

Thinking and Interacting Like a Leader ebook released today

Focusing on Readers & Writers

Email and your reputation

Customer message Managing Style

Control your tone to avoid negative attention from readers

Crafting a Genre Non-sensitive correspondence Organizing Content

Cut your email into three chunks for better digestion

Customer message Focusing on Text Elements

A good example of bad customer service writing

The video tutorial on tone